Compliance

1. Our commitment

Ceadar Healthcare is committed to delivering safe, effective, and person-centred care. We meet — and where we can, exceed — the standards set by our regulators and the expectations of the people we support, their families, and our commissioners. This page summarises the frameworks and internal policies that underpin how we work.

2. Regulation

As a provider of domiciliary care and supported living in England, Ceadar Healthcare operates within the framework of the Health and Social Care Act 2008 and the Care Quality Commission (CQC) fundamental standards. Our services are designed around the CQC's five key questions: are we safe, effective, caring, responsive, and well-led?

We keep our policies, procedures, and records in a form that supports inspection at any time, and we cooperate openly with the CQC, local authorities, and any other regulator or commissioner with a legitimate interest in our work.

3. Safeguarding

We take safeguarding seriously. Every member of our team is trained to recognise and act on signs of abuse, neglect, and exploitation of adults at risk. We follow the principles of the Care Act 2014 and work closely with local Safeguarding Adults Boards. Concerns are escalated promptly, documented, and — where appropriate — reported to the local authority, police, or CQC.

Anyone can raise a safeguarding concern about a person in our care. We treat every concern with confidentiality, respect, and urgency.

4. Recruitment and vetting

We follow safer recruitment practice for every role that involves contact with the people we support. Before a new member of staff or agency worker starts work with us we verify:

• Identity and right to work in the United Kingdom.
• An enhanced Disclosure and Barring Service (DBS) check, including checks against the Adults' Barred List where appropriate.
• A full employment history, with satisfactory written references covering recent work in health or social care.
• Relevant qualifications, professional registration (for example NMC pins for nurses), and fitness to practise.

5. Training and development

All staff complete a structured induction aligned to the Care Certificate before they work unsupervised. We maintain a rolling programme of mandatory and role-specific training that includes — but is not limited to — safeguarding, moving and handling, medication management, infection prevention and control, first aid, mental capacity and consent, and equality and diversity. Competencies are refreshed on a scheduled basis and supported by supervision and appraisal.

6. Health, safety, and infection control

We assess and manage risks to the people we support, to our staff, and to anyone else affected by our work. This includes environmental and moving-and-handling risk assessments, safe medication practice, and clear procedures for the reporting and investigation of incidents, accidents, and near misses.

Our infection prevention and control practice follows current national guidance, with appropriate use of personal protective equipment, hand hygiene, and cleaning standards in every setting in which we provide care.

7. Equality, diversity, and inclusion

We are committed to treating everyone we work with fairly and with respect. Our practice reflects the Equality Act 2010 and our internal Equality, Diversity, and Inclusion policy. We do not tolerate discrimination on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation — whether directed at the people we support or at our team.

8. Mental capacity and consent

We work in line with the Mental Capacity Act 2005 and its Code of Practice. We assume capacity, support decision-making, and only act in a person's best interests where a lack of capacity has been properly assessed and recorded. Where restrictions on liberty may apply, we follow the appropriate Deprivation of Liberty procedures.

9. Duty of Candour

We operate an open, honest culture. Where something goes wrong in the care of one of the people we support, we tell them (or their representative) promptly, explain what we know, apologise, and set out what we are doing to put things right and to prevent a recurrence — in line with Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

10. Data protection

We handle personal and health information in line with the UK General Data Protection Regulation and the Data Protection Act 2018. Full details of how we collect, use, and protect your information — including your rights and how to exercise them — are set out in our Privacy Policy.

11. Modern slavery and human trafficking

We do not tolerate modern slavery or human trafficking in any part of our organisation or supply chain. Our recruitment, procurement, and supplier due-diligence procedures are designed to identify and address any risk, and we expect the same standards from anyone we work with.

12. Complaints and whistleblowing

We welcome feedback — positive or otherwise — as a way to improve. Anyone can raise a concern about the quality or safety of our services, and we will acknowledge it, investigate it fairly, and respond within the timescales set out in our complaints procedure. Where a concern is not resolved to your satisfaction, you can also raise it with the Care Quality Commission, the Local Government and Social Care Ombudsman, or the relevant local authority.

Members of our team are protected under the Public Interest Disclosure Act 1998 if they raise concerns about wrongdoing. Our whistleblowing policy ensures those concerns can be raised confidentially and without fear of reprisal.

13. Insurance

Ceadar Healthcare holds employer's liability, public liability, and professional indemnity insurance at levels appropriate to the services we provide. Certificates are available on request to commissioners and other legitimate interested parties.